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Contact Information

Use these official channels for Omega support, billing, cancellations and privacy requests.

Effective date: 4 September 2026

Last updated: 4 September 2026

Version: 2026-09-04.v1-subscription+contact

1. Official support channels

These channels can be used for technical support, licence delivery, account assistance, billing questions, refund requests, cancellation requests, privacy requests and complaints.

2. Cancellation requests

To request cancellation, message support with enough information to identify your account and clearly state whether you wish to cancel:

  • Omega Lite
  • Omega V1
  • Omega Management Service
  • or all applicable services

Opening a support menu alone does not cancel a subscription. See the Refund and Cancellation Policy.

3. What not to send in ordinary messages

Do not publish passwords, verification links, complete card information or private trading credentials in ordinary public or group chats. For Management Service setup, use the secure account-information form we provide after purchase.

4. Related policies

Business details

Registered Office

Highfield House

Congleton Road

Scholar Green

Stoke-On-Trent

ST7 3SY

support@botomega.com

botomega.com