Licence, Service and Delivery Policy

• Omega Lite (monthly and yearly subscriptions)
• Omega V1 (monthly and yearly subscriptions)
• MetaTrader 4 and MetaTrader 5 platform selections
• Omega Management Service
• Historical lifetime licences (preserved under their original completed purchase)

Payment confirmation through Stripe is immediate when your payment succeeds. That is not the same as instant automatic licence-file delivery.

• Omega licence files for self-managed licences are prepared manually by our team.
• Files are normally delivered within approximately one hour.
• Please allow up to six hours during busy periods.
• Delivery is sent to the email address used for the purchase.
• Check spam/junk folders and confirm your purchase email before contacting support.
• Delivery timing begins after successful payment and receipt of the information required to prepare the correct licence. Incorrect or missing customer information may extend delivery time.

We do not promise unqualified "instant" licence delivery for manually prepared files.

• MT4 orders receive the appropriate .ex4 product files.
• MT5 orders receive the appropriate .ex5 product files.
• The delivered platform must match your checkout selection.
• Omega Lite files are not substituted for Omega V1 (or vice versa).
• You are responsible for selecting the correct platform. If you selected the wrong platform, contact support - replacement or transfer is subject to verification and the applicable licence rules.

• The licence remains active through the paid subscription period.
• Cancellation prevents renewal; access continues until the stated access-end date unless ended earlier for a lawful reason such as fraud or serious breach.
• After the paid period ends, subscription licence validation may stop.
• Updates and support for your subscribed product apply during the active subscription period, subject to your plan.

Customers who previously completed a valid lifetime purchase retain the delivery and access rights under the terms applicable to that completed historical purchase. Those licences are not rewritten into subscriptions by this policy.

• You receive an account-information request for the details needed to configure your environment.
• The service remains awaiting your information until required details are submitted.
• Our team configures the correct MT4 or MT5 environment based on your order.
• A managed customer may not receive downloadable EA files by email because installation can be completed directly in the managed environment.
• Completion is communicated separately.

Management setup timing depends on the information you provide and operational capacity. Where a managed-only checkout states a longer setup window (for example, allowing at least twelve hours), that communication applies to that order type.

See also the Terms of Service and Refund and Cancellation Policy.