Refund and Cancellation Policy

This policy applies to new purchases of Omega Lite, Omega V1 and Omega Management Service sold as recurring subscriptions (monthly or yearly as shown at checkout), and to renewal charges for those subscriptions.

Historical lifetime licence purchases remain subject to the terms applicable when that purchase was completed, plus mandatory law. Those purchases are not converted into subscriptions by this policy.

You may request cancellation at any time through an official Omega support channel listed on our Contact Information page (email or Telegram). Opening the website support menu alone does not cancel anything.

Your message must clearly identify:

• the account / purchase email; and
• whether you wish to cancel Omega Lite, Omega V1, Omega Management Service, or all applicable services.

Cancellation follows Omega's approved process (support request, verification, and completion of any secure confirmation steps we send). Contacting support does not itself instantly cancel Stripe billing until that process is completed for the relevant subscription.

A cancellation request is measured by the timestamp at which Omega receives it through an official support channel.

• If the request is received before the subscription's scheduled renewal timestamp, we treat it as a request to stop that renewal - even if our team reads the message after renewal.
• If a renewal payment is collected after a valid pre-renewal request was received, we will cancel the relevant renewal and refund that renewal payment to the original payment method.
• If the request is received after the renewal payment has occurred, it applies to future renewals. The newly started billing period is not automatically refundable merely because you forgot to cancel earlier, subject to statutory rights, duplicate charges, billing errors or a discretionary review.

Recommendation (not a validity cutoff): contact support at least one hour before your expected renewal where possible, to reduce processing friction. That recommendation does not remove protection where a clearly identifiable request was received before the renewal timestamp.

After cancellation is completed, access ordinarily continues until the end of the already paid billing period. We will communicate the access-end date when we confirm cancellation.

We do not state that every initial payment is non-refundable in all circumstances. Consumers keep applicable statutory rights.

Where immediate digital supply begins during a cancellation period, checkout obtains any legally required express request or consent and acknowledgement, and that acknowledgement is confirmed in a durable form.

Where legally permitted and properly agreed at checkout, refunds are not normally provided merely because:

• you changed your mind after digital supply began;
• you did not use the software;
• you expected guaranteed profits or different trading results;
• you experienced trading losses or market conditions changed;
• your broker, prop firm, MetaTrader installation, computer, VPS, internet connection or settings were incompatible;
• you did not follow setup instructions; or
• you no longer wish to trade.

This does not exclude rights concerning:

• faulty or misdescribed digital content;
• services not performed with reasonable care and skill;
• duplicate or unauthorised charges;
• failure to deliver;
• incorrect amounts;
• a valid pre-renewal cancellation processed late;
• fraud; or
• any other non-excludable statutory remedy.

Approved refunds:

• are returned to the original payment method;
• use the currency of the original transaction (GBP or USD as charged);
• may take additional time to appear depending on Stripe, the card network or your bank - we do not promise an exact banking completion time;
• may end access to the refunded product or service where appropriate; and
• are recorded against the correct payment and customer.

Partial and full refunds show the real amount and currency refunded.

Management Service fees relate to ongoing infrastructure, configuration, monitoring and support resources. We do not claim every Management Service payment is non-refundable regardless of circumstances. Statutory rights, billing-error remedies and the pre-renewal cancellation rule above still apply.

Please contact Omega promptly about billing or service concerns - many issues can be resolved directly. Filing a chargeback does not automatically terminate your statutory rights, and we do not impose arbitrary chargeback penalties in these policies.

When responding to a payment dispute, Omega may provide relevant records to Stripe, banks, card networks, regulators or dispute-resolution providers, including checkout details, product and billing interval, currency and amount, MT4/MT5 selection, management inclusion, policy version accepted, acceptance timestamp, payment record, licence preparation and delivery records, account registration, portal access, relevant service-use records, support communications, cancellation-request timestamps and refund records.

Cancellation, refund and billing requests: support@botomega.com or Telegram @Omega_xSupport. See also Contact Information.